Please make sure to inspect your package upon delivery and notify us immediately about any missing, damaged, or incorrect items. makes every effort to ensure all items in a customer's order are delivered undamaged and in excellent condition. We currently do not ship outside the Canada.Return Policy RMA - Return Merchandise Authorization Please save all packaging materials and damaged goods before filing a claim. If you received your order damaged, please contact the shipment carrier to file a claim. is not liable for any products damaged or lost during shipping. The tracking number will be active within 24 hours. You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). Shipping charges for your order will be calculated and displayed at checkout. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Please allow additional days in transit for delivery. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Orders are not shipped or delivered on weekends or holidays. Following are the terms and conditions that constitute our Shipping Policy.Īll orders are processed within 2-3 business days. Thank you for visiting and shopping at Liftow. We don’t guarantee that we will receive your returned item. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. If you receive a refund, the cost of return shipping will be deducted from your refund.ĭepending on where you live, the time it may take for your exchanged product to reach you, may vary. If you need to exchange it for the same item, email: will be responsible for paying for your own shipping costs for returning your item. We only replace items if they are defective or damaged. If you’ve done all of this and you still have not received your refund yet, please contact us at (if applicable) There is often some processing time before a refund is posted.
Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Any item that is returned more than 30 days after delivery.Any item not in its original condition, is damaged or missing parts for reasons not due to our error.There are certain situations where only partial refunds are granted (if applicable): To complete your return, contact us to request a Return Authorization.ĭo not send your purchase back to the manufacturer. We do not accept returns on products that are classified as sanitary goods, hazardous materials, flammable liquids or gases. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it.
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
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